Since the start of March, heating-oil prices in the UK have risen sharply due to increases in global oil and kerosene wholesale prices linked to the escalation of conflict in the Middle East. These increases have moved through the supply chain to distributors and ultimately to customers.
We know many customers are concerned about recent heating-oil price increases and how they may affect their orders. To provide some clarity, we’ve answered some of the most common questions below.
Why Have Heating-Oil Prices Increased?
As a distributor, we typically hold only one or two days’ stock of heating oil, meaning changes in wholesale costs can quickly affect the prices we pay for fuel.
The conflict in the Middle East has had a particularly significant impact on kerosene, the fuel used for domestic heating oil in the UK. The UK Government has also stated that kerosene prices have been particularly affected by the conflict.
Can You Give Me a Price Today?
Yes. Immediately following the outbreak of conflict in the Middle East, rapid market fluctuations meant we temporarily accepted orders without a fixed price. The market has since settled and we are now able to offer fixed prices in line with current wholesale costs.
You can now get your latest price and place your order online, or contact us by phone or email.
What Is the Minimum Quantity I Can Order?
Our minimum order is 500 litres, which helps us manage deliveries efficiently and keep prices fair for all customers.
Do You Have a Planned Delivery With Us?
If you have a planned delivery or automated top-up agreement with us, you can contact us at any time to discuss your requirements.
We’ll be happy to discuss the volume you need or make changes to your delivery schedule where appropriate.
What Are My Payment and Ordering Options?
You can now get a fixed price and place your order online, by phone or by email.
We also offer a range of payment and ordering options, including card payments, Direct Debit, credit terms for approved customers, contract services, automated ordering and monthly payment plans, designed to suit different customer needs.
You can ask us about setting up Direct Debit or credit terms. Credit applications are subject to approval and may require a credit check.
Find more information and enquire about our heating services here.
How Is the UK Government Responding?
The UK Government has announced targeted financial support for low-income and vulnerable households affected by increased heating-oil costs. In England, £27 million of additional funding is being distributed through local authorities via the Crisis and Resilience Fund, targeting areas with higher rates of heating-oil use.
This support is administered by local authorities rather than heating-oil suppliers. If you think you may be eligible, contact your local authority for information about support available in your area.
How Does the Support Work?
- The Crisis and Resilience Fund can provide help to vulnerable households facing financial difficulties as a result of increases in heating-oil prices.
- Local authorities are responsible for administering support in England.
- Support is targeted at households most in need rather than every household that uses heating oil.
What Should I Do Next?
If you think you may be eligible for support, visit your local authority’s website or contact them directly to find out what help is available in your area.
You should also remain alert to scams and avoid sharing personal or banking information with unsolicited callers claiming to offer access to Government funding.
How Has the Government Allocated the Funding?
The Government has allocated £27 million of additional funding in England through the Crisis and Resilience Fund, targeting areas with higher levels of heating-oil use, including rural communities.