graham, Author at NWF Fuels

FAQs – Kerosene

What is Kerosene?

Kerosene is an extremely well known and popular fuel. It is a flammable hydrocarbon, an element consisting of Carbon (C) and Hydrogen (H), that has been used for centuries around the world. Kerosene and other hydrocarbons are obtained from crude oil by a process known as fractional distillation.

Fractional distillation is used to produce the fuel on an industrial scale by distilling crude oil in a process similar to that used to produce diesel or petrol.

What is it used for?

Kerosene is extremely popular in aviation, both as jet fuel and rocket fuel, as the fuel meets specifications for the temperature it remains a liquid at before freezing, the speed and efficiency with which it burns and it’s relatively high flash point, the temperature at which it ignites.

When was Kerosene discovered?

Inventor Abraham Gesner trademarked the term Kerosene in 1854 but the history of heating oil goes back much further. There is plenty of evidence that as far back as 1500 BC the Chinese were using heating oil for lamps.

What are the other common names for Kerosene?

As you might expect from a fuel that’s been around since at least the 9th century, home heating oil has plenty of other names. It is commonly referred to as:

Boiler Juice
Burning Oil
28 Second Heating Oil
Industrial Paraffin
C2 Kero
Standard Kero

How widely is burning oil used in the UK?

There are approximately 1.1 million properties in the UK that use heating oil as the primary fuel for heating, it is also used in a purer form for cooking.

What is the lifespan of heating oil?

The lifespan of heating oil is dependent upon the conditions in which it is kept. If it is stored in a purpose made, weather proof container, it should last around two years and up to a maximum of around five years.

Are there different grades of kerosene?

In the UK there are two standard grades of heating oil. BS 2869 Class C1 is used for lanterns, camping stoves, wick heaters. BS 2869 Class C2 is used as domestic heating oil.

What temperature does Kerosene burn at?

Kerosene’s flash point is in excess of 35 degrees Celsius.

Is kerosene dangerous?

The health risks associated with handling and using heating oil are minimal, provided that the fuel is used in accordance with safety practices.

What more?

Check out Kerosene: health effects, incident management and toxicology for information about heating oil (also known as paraffin and jet fuel), for use in responding to chemical incidents.

Have a question that you can’t see the answer for? Contact us and let us know.

COVID-19: Statement on Coronavirus

We are continuing to monitor the situation and the government’s guidance in relation to COVID-19 (Coronavirus). Our priority remains the health and safety of our employees, customers and the communities which we serve. We will continue to evaluate all aspects of our business to ensure we can maintain operations while reducing the risks for all concerned, this includes changes to our operating procedures, such as taking steps to prevent face-to-face contact. We hope you will agree that this precautionary measure is appropriate and your cooperation during this period will be appreciated.

We would like to reassure you that we are well prepared when it comes to supply resilience. We have a very strong infrastructure in place, with an extensive supply network that we can call upon.

We will continue to assess this situation as it develops and will respond accordingly to any changes and updates to government guidance. We remain in active communication with our suppliers and will continue to keep you, our valued customers, fully informed of anything you should be aware of with regard to our operations.

If you have any questions, please contact us.

How to monitor your home heating oil tank levels

So, you’ve got your heating oil sorted and you’ve checked your tank for any problems – all’s good. How are you monitoring your oil level though and do you know when you’re getting low? There are customers out there that still use an old stick to dunk in their oil tank; is that you? Some may have a monitor but it’s old and broken. Is it really worth the stress and the risk when it’s so easy to track your oil levels nowadays? To help you decide which option is best for you, we discuss home heating oil tank gauges for sale in our latest blog…

Mechanical Home Heating Oil Gauge

The original way to monitor your home heating oil levels; the mechanical home heating oil gauge. This consists of a small container that floats on top of the oil inside your tank. A cord is attached from the float to a gauge that screws on to the top of your tank, which shows you the amount of oil you have left.

Pros:

It’s cheap and quick
It’s tried and tested

Cons:

There’s a chance the cord or gauge could get damaged over time
You have to physically walk to your tank to read the level on the gauge

Sonar Home Heating Oil Gauge

Just like a bat, this new version of the heating oil gauge features sonic waves. A sonar home heating oil gauge sends out signals that ping off a surface to work out how far away something is; the monitor works out how much oil you have left and then talks to a device, which then links up to a ‘contraption’ in your home.

Pros:

You get an instant answer
Don’t have to go outside

Cons:

More expensive
Signal may not be good if it’s too far away from your house

Home Heating Oil App

Following on from the sonar devices, did you know you can now get an app so you can monitor your heating oil level whether you’re at work, at the supermarket or even on holiday?

Join our club and get a free heating oil smart monitor

Smart monitors are a technology of the future but we believe that our customers have the right to adopt this technology today. What’s more, our priority account offers you much more than just our Oil Fox smart oil monitor. You will benefit from oil when you need it but you can also benefit from savings because of Eco deliveries. Overall, the future of monitoring your oil levels is changing and we’re there leading from the front.

Get a free smart monitor

The Watchman Anywhere is a remote oil level monitoring device that allows you to keep track of your heating oil levels using any mobile or web-enabled device; via your iPhone or Android App, email or text. Watch their handy video to find out the best place to attach the monitoring device for best results.

Pros:

Quite simple to set up
You can get weekly updates emailed to you
Peace of mind – perfect if you have a busy/hectic life and/or work away
Good if you rent your home – it’ll prevent any stressful and expensive call-outs from tenants!

Cons:

Quite expensive
May be a bit overwhelming if you’re not used to technology and using apps
Only suitable to tanks installed above the ground as there needs to be a GSM or GPRS signal in the area for the built-in sim card to transmit a signal

Getting Home Heating Oil Tank Gauge

We definitely recommend getting a gauge for your home heating oil tank; which one you choose is up to you and your needs/requirements. Remove the stress and monitor your home heating oil level so that never run out of oil again. Why not get a free, instant home heating oil quote whilst you think about it too!

*Please note – we have not tested, therefore do not endorse any of the products mentioned in this blog.

Have a question that you can’t see the answer for? Contact us and let us know.

Order Heating Oil Online FAQs

Order heating oil online FAQs

Q. Why is the minimum order 500 litres, why can I not just order 200 litres?

A. Our minimum order is 500 litres. Unfortunately, we don’t offer deliveries for less than 500 litres so that we can ensure our customers receive the best value from our services.

Q. Is heating oil safe to use?

A. Yes domestic heating oil is very safe. It is considered one of the the safest type of heat, it warms your home quickly, safely and cost effectively.

Q. Do I need to be present when the delivery is being made?

A. We don’t need you to be at home for a delivery, as long as our driver can access your tank easily and it isn’t locked.

Q What is premium kerosene?

A. Our premium kerosene improves the efficiency of your system by enabling the fuel to burn better. Your boiler will run at its most efficient, immediately. Premium kerosene reduces the amount of sooty build-up to keep your boiler running better for longer.

It also helps to maintain your boilers optimum performance resulting in improved efficiency, lower CO2 emissions and using less fuel to heat your home.

Q. Is there a best time of year to purchase heating oil?

A. It is always best to fill your tank before the winter months. When the heating season begins, delivery times may be increased due to high demand and prices can also rise.

Q. Why do fuel prices change?

A. The wholesale price which we buy your heating oil at constantly fluctuates. We continuously monitor the wholesale price of the heating oil we supply and we buy from all of the major oil companies to ensure we can offer you the best prices possible.

Q. I have just moved into a property with oil heating, how much oil should I purchase?

A. You can have your tank filled or you may want to budget a certain amount of money. However the minimum order is 500litres.

Q. Where is my delivery?

A. The order confirmation provides you with the latest date that your order will be delivered. Please be aware this is an estimated time.at very busy periods of high demand there may be a delay however the supplier always will aim to deliver on time.

Q. Can a delivery be made by a smaller tanker?

A. Yes we have access to smaller vehicles. Please note you only need to select the small vehicle if for example you have a miniature dust cart to collect your waste.

Q. How much is VAT on fuel?

A. There is 5% VAT on all heating oil deliveries for domestic customers to their homes. For commercial customers, including farms, there is 5% VAT on orders less than 2,300 litres. For deliveries greater than 2,301 litres, commercial customers pay 20% VAT on the whole delivery.

Q. How do I pay for my fuel?

A. We currently accept Visa, Visa Debit and MasterCard payments via our website.

Q. Can I cancel my order?

A. You can cancel the order before the delivery has been scheduled. Please email us if you wish to cancel.

Order heating oil online FAQs – Have a question that you can’t find the answer for?
Contact us

Want more info about kerosene?
Check out our Kerosene FAQs page

The UK and Ireland Fuel Distributors Association (UKIFDA)

We are an approved UKIFDA member. UKIFDA is the trade body for the liquid fuel distribution industry, and as such members follow best practice and adhere to a strict Code of Conduct and Customer Charter.

Heating oil theft prevention

Tips for heating oil tank security

Heating oil, thieves will usually pump oil from your tank into other containers. Thieves might use this oil themselves, or sell it on. There have even been reports of criminals selling stolen oil back to the victim.

Data from police forces across England suggests heating oil theft is most prevalent in the first three months of the year when tanks are likely to be full and the days are short. However, thefts occur year-round, so it pays to be vigilant at all times.

Keep your tank out of sight

If installing a new tank, you should consider the placement very carefully. Ideally, your tank should not be visible from the road outside your home and should not be placed near any external gates or doors. If possible, install your tank in an area that can easily be seen from your home, so you can keep an eye on it. You could hide the tank in a number of ways.

Get a Heating Oil Quote >>

Add extra security

Fit a sturdy lock to the fill cap of your tank (and also the vent cap, if possible), and consider installing a security cage or protective casing to your tank and any exposed pipes. Ideally, any casing should be locked with a shackle padlock, which can’t be easily broken with bolt croppers.

Install security lights

Install a movement-sensing security light to alert you to any late-night visitors. A set of strong flood lights would also make a thief think twice about targeting your tank.

CCTV

The cost of CCTV systems has dropped over the past few years, making basic packages more affordable. If you decide to install a system, you should also place a ‘CCTV’ sign on your gate to let any potential thieves know that you are taking measures to protect your heating oil.

Use signs

A much cheaper alternative to CCTV is to place a ‘Beware of the Dog’ sign on your garden gate. Thieves tend to avoid houses that have dogs, as they may bark and attract attention during a theft.

Lock it down

Generally, you should always make sure that any access points to your garden (such as gates, doors or garages) are securely locked when not in use.

Call us on 01829 260900 >>

Fix your fences

If there is a hole in your fence, thieves may be able to gain access through it. Make sure that all of your fences are in good condition and replace any low fences with higher versions, to prevent your tank from being seen by passers-by. You should also avoid placing wheelie bins by your fence, as thieves may use these to climb into your garden.

Neighbourhood watch

If you are going on holiday, ask a neighbour to keep an eye on your oil tank and report any suspicious activity.

Turn it off

When your tank is not in use (i.e. during summer or when you are away) turn off your boiler and secure any control switches, as this will make it harder for thieves to get oil out of the tank.

Monitor your tank

If you have a good idea of how much heating oil you have and how much heating oil you tend to use, it will be easier to tell if there is a sudden drop in levels.

Install an alarm

Fit an audible tank alarm which will let you know if your oil levels drop suddenly due to a theft or leak.

Add insurance

As with any valuable item, you should check that your heating oil supply and tank are covered by your home insurance.

Reporting a heating oil theft that has already occurred

If you discover that a heating oil theft has already occurred, you should call the non-emergency 101 police number and report the crime immediately.

Make sure to save any relevant CCTV recordings and pass on any other pertinent information to the police. Once you have a crime number, you should get in touch with your insurance provider.

If a thief successfully steals from your heating oil tank, it’s important that you implement extra security measures to reduce the risk of being re-targeted.

For more information visit https://www.police.uk/pu/contact-the-police/report-a-crime-incident/

Contact Us Now

Protect your home and your fuel investment. Take action today to prevent heating oil theft. Contact NW Fuels for expert advice and solutions tailored to your needs. Don’t let thieves leave you out in the cold – safeguard your property with our comprehensive security systems.

With our cutting-edge technology and industry-leading expertise, we’ll provide you with peace of mind and a secure future. Act now and fortify your defences against fuel theft. Join the thousands of satisfied customers who have entrusted their homes to NWF Fuels. Get in touch with our team by calling 01829700120 and get a free quote here.

Have a question that you can’t see the answer for? Contact us and let us know.

How to Hide a Fuel Tank – Top Tips and Advice

How Can I Hide My Fuel Tank?

‘Looking to conceal your home heating oil tank discreetly? Whether single or bunded, old or new, discover our innovative ways to effectively hide your diesel fuel tank while maintaining functionality.

Considerations When Hiding Your Fuel Tank

When concealing your tank, several important aspects should be taken into consideration. The chosen hiding spot must ensure safety and compliance with regulations while providing easy access for maintenance and refuelling. Other considerations are:

Prioritise camouflage that doesn’t obstruct the refilling processes
Consideration fpr ventilation to prevent fume buildup
Allow regular maintenance to ensure the tank is kept in good condition
Ensure any ‘enhancements’ that hide your tank do not damage the tank, both during installation or over time

Fence – the obvious option

Installing a fence or at least a screen to hide your oil tank from view is probably the quickest, cheapest, and easiest way to make it more attractive. Wooden panels, bamboo, and reed can all be purchased already manufactured and installed a reasonable price. The fence can then be stained, painted, or coated to extend its outdoor life and improve its ability to blend in with the surrounding area. For ideas and helpful advice, read this Which article on “Garden fencing: what you need to know.”

Consider the need for maintenance to ensure you keep the fence looking good.

Use a Trellis to obscure your heating oil tank

Utilising trellises can be an ingenious solution to conceal fuel tanks, or any unsightly outdoor structure for that matter. When strategically placed, trellises adorned with climbing plants can effectively obscure tanks from view while enhancing any garden.

You have to exercise a little more patience with trellis. This can be a lovely method to make your heating oil tank attractive if you’re willing to wait. Plants can be grown up the trellis once it has been constructed. But consider the kinds of plants and flowers, and learn when they bloom and wither. Climbers and wall shrubs are fantastic choices for attracting a variety of animals and insects to your garden, according to the Royal Horticultural Society and RSPB.

Get a Heating Oil Quote >>

Grow a Hedge

A hedge is a long-term plan, so definitely don’t start this if you’re only renting your home! Once mature, a hedge has many benefits; its dense leaves will block your oil tank from view in the nicest of ways, and will hopefully be a pleasing colour all year round if you pick the right plant. It’ll also provide a new home for wildlife, such as birds and insects. You’ll need to work out what type of soil you have in your garden first, and how much sunlight the area gets. Have a look at both the Suttons and Thompson & Morgan websites for advice on evergreen hedging and shrubs to enjoy your hedge all year round, and of course make your heating oil tank prettier.

Look at our heating oil tank price guide.

Camouflage Netting

Before spending lots of money on a new camouflage net, why not check out eBay, Gumtree or even a local carboot sale to see if you can grab a bargain first. There are many styles, sizes and colours of camouflage netting – look out for one that ties in with what’s in your garden or yard. It’s also ideal if you don’t have enough space for a fence, trellis or hedge; or if you’re renting and can’t make any permanent changes but want to disguise an ugly heating oil tank.

Paint

Do you own your home? Feeling a bit creative? For that unique touch, why not try painting your oil tank and make a feature out of it? There are many weird and wonderful designs already out there to inspire you; we suggest taking a look on Pinterest for some ideas. Depending on what your tank is made of out, you’ll need to seek advice from your local homeware store and explain what you are using the paint for.

Call us on 01829 260900 >>

Place plant pots around your tank

Placing pot plants carefully around your fuel tank, whether it’s a bunded fuel tank or a diesel fuel tank, can take the focus off the tank and draw it to your plants. While it’s essential to ensure that plants do not obstruct access to the tank, they can help soften the appearance of the fuel tank and enhance the surroundings.

The use of plant pots helps avoid having plants with aggressive root systems that might compromise the integrity of the tank or its foundations. Pots also have the benefit of being removable, you can take them with you if you ever decide to move house.

Overall, this simple landscaping technique can help integrate the fuel tank harmoniously into your outdoor space.

Surround Your Fuel Tank with Raised Garden Beds

Ingeniously incorporating raised garden beds around your heating oil tank is a great option to obscure anythign unsightly. This innovative approach not only conceals the fuel tank but can also add aesthetic appeal with the addtion of planting vibrant foliage or fragrant herbs to create a beautiful and functional environment.

If you are considering raised beds, it’s crucial to maintain a safe distance between the garden beds and the fuel tank to ensure the tanks’ integrity. As raised beds will likely be permanent, ensure that you keep access to allow for both filling and tank maintenance.

Important Things To Remember

If you rent your property, always speak to the landlord first before making any changes to the property; whether that’s inside or outside
If doing anything regarding your heating oil, always make sure it’s safe and complies with the strict rules that come along with heating oil tanks. Leave a gap for filling and maintenance, don’t add anything flammable etc. British standards require a clearance of 600mm between the tank and any screening. We suggest having a look on the OFTEC website before you do anything.
Make sure that the next time you order heating oil, the delivery driver can still locate your tank, and has safe and easy access to it
We also sell a selection of slimline and low-profile oil tanks which simplifies hiding your tank
All of our suggestions would also work well to hide those necessary but unsightly recycling bags, rubbish bins and water butts too
If you choose any of the plant options, some of these (particularly hedges) will take time to mature and effectively improve the surrondings. The sooner you plant the better – what are you waiting for!

Find out the ultimate guide to oil tanks here.

Why Choose Us?

As a leading provider of fuel tanker services, we understand the importance of maintaining a discreet and secure setup for your red diesel fuel tank.

Our team of experts has shared valuable tips and tricks on how to effectively conceal your fuel tank, ensuring it blends seamlessly with its surroundings. By implementing these strategies, you can safeguard your investment while maintaining the aesthetics of your property.

However, if you’re looking for a hassle-free solution, NWF Fuels is here to assist you. As your trusted fuel tanker supplier, we offer a range of underground and above-ground fuel storage options that not only meet your privacy needs but also comply with industry regulations. Our high-quality products are designed to withstand various environmental conditions, ensuring long-term durability and security.

Don’t let your fuel tank become an eyesore or attract unwanted attention. Take advantage of our expertise and let us handle all your fuel tank concealment requirements. Contact us today to explore our comprehensive range of solutions and discover how we can help you achieve peace of mind while keeping your fuel supply safe and secure.

PRIORITY CLUB TERMS AND CONDITIONS

PRIORITY CLUB TERMS AND CONDITIONS

Your attention is drawn in particular to clause 5.2, which specifies the minimum term of the contract; to clause 10.5 which specifies the early termination fee which will be charged if you wish to terminate before the end of your minimum term and to clause 15 which specifies the limits of our liability to you.

THESE TERMS1.1What these terms cover. These are the terms and conditions on which NWF Fuels Limited (“us,” “our”, “we” or “NWF Fuels”), provides the NWF Fuels Priority Club (the “Priority Club”). We may, from time to time, trade under different trade names however where we do so, this will not affect the identity of the company that you enter into a contract with, which shall be NWF Fuels Limited.

1.2 Why you should read them. Please read these Terms carefully before you apply to become a Priority Club Member (as defined below in clause 3.1). These Terms tell you who we are, how we will provide the Priority Club Service (as defined below in clause 3.1) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions relating to these Terms, please contact us at priority@nwffuels.co.uk or in the manner indicated on the ‘Contact Us’ page of our Website (as defined below in clause 3.1), which includes completing the contact form.

1.3 To whom do these Terms apply. These Terms will apply to any contract for the provision of the Priority Club Service to you. Separate terms and conditions of supply apply in relation to any Fuel ordered by you. Such terms and conditions of supply can be found on our Website using the link https://www.nwffuels.co.uk/terms-conditions/.

1.4 Changes to these Terms. We may, at our discretion, revise these Terms (which shall include making a change to the Priority Club Subscription, as defined in clause 3.1 below) at any time by notifying you in writing and displaying the updated Terms on the Website. If we do so, any updated Terms will be effective from the next Renewal Period (as defined below in clause 3.1). If you do not agree to any of the updated Terms, you may contact us to end the contract immediately before the changes are due to take effect in accordance with clause 10.2.1.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. NWF Fuels Limited is a limited company registered in England and Wales under company number 1117133, with its registered address at Wardle, Nantwich, Cheshire CW5 6BP. Our registered VAT number is 278838788.

2.2 How to contact us. You can contact our Priority Club enquiry team at priority@nwffuels.co.uk or in the manner indicated on the ‘Contact Us’ page of our Website.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your application for Priority Club Services.

2.4 What we do. We are a fuel, lubricants and AdBlue distributor operating from 25 depots across England and Wales. We operate a fleet of over 150 tankers, delivering to homes, farms and industry for over 120 years.

2.5 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

DEFINITIONS USED IN THESE TERMS3.1Definition of certain words used in these Terms:In these Terms references to the following shall mean:3.1.1 “Application Acknowledgement” shall have the meaning set out in clause 4.1;

3.1.2 “Device” the NWF Fuels tank telemetry unit supplied by us as part of the Priority Club Service;

3.1.3 “Fuel” means heating oil, white diesel, red diesel or AdBlue;

3.1.4 “Minimum Term” a minimum period of 12 months from the Start Date;

3.1.5 “Priority Club Member” a person registered with us in order to benefit from Priority Club Service and other associated services (as notified by us to you in writing);

3.1.6 “Priority Club Service” includes the supply and installation of the Device, remote monitoring of your Fuel usage by us and automatic re-ordering of Fuel on your behalf. Full details of the Priority Club Service is provided here;

3.1.7 “Priority Club Subscription” the fees payable by you to us for the supply of the Priority Club Service to you, details of which are included in clause 6 of these Terms;

3.1.8 “Renewal Period” – shall have the meaning set out in clause 5.2;

3.1.9 “Start Date” shall have the meaning set out in clause 4.1;

3.1.10 “Website” means www.nwffuels.co.uk (as such site may be updated by us from time to time); and

3.1.11 “Welcome Email” shall have the meaning set out in clause 4.1.

4. OUR CONTRACT WITH YOU

4.1 How the contract is formed between you and us. To become a Priority Club Member, you will need to apply for an account by calling us. There is also a form on the Website which allows you to register an interest to become a Priority Club Member. Where you have registered an interest with us via the Website, one of our representatives will be in touch to give you further information about the Priority Club Service and provide details on how to apply. After you have spoken with us and have applied to become a Priority Club Member, you will receive an email from us acknowledging that we have received your application and setting out the details of the application (“Application Acknowledgement”). However, please note that this does not mean that your application has been accepted. Your application is a request to become a Priority Club Member and no contract exists between you and us at this point. The contract between you and us will be formed at the point when we notify you (whether in writing or otherwise) that the Device has been installed by us at your premises in accordance with clause 7.1 (“Start Date”). Shortly after the Start Date, we will send you an email providing further information about, amongst other things, the benefits of being a Priority Club Member (“Welcome Email”).

4.2 You must ensure that we have accurate information about you. You must provide accurate and complete information when applying for an account (including in relation to yourself and your storage tank) and keep that information up to date at all times. If you are moving home, you must provide us with at least 1 month’s prior written notice. In such circumstances, we will get in touch with you to discuss your Priority Club Service account, explore what options may be available to you to service your Fuel requirements at your new home (if required) and notify you of the date that we will stop providing the Priority Club Service to you at your current home and when the contract between us comes to an end. At the end of the contract, we reserve the right to collect the Device in accordance with clause 11.2 and you shall immediately pay to us any outstanding debit balance on your membership account (as notified by us to you).

5. NWF FUELS PRIORITY CLUB SERVICE

5.1 Costs of the Priority Club Service. The costs of the Priority Club Service are as set out in clause 6.

5.2 How long will the Priority Club membership last. Membership of the Priority Club will commence on the Start Date and shall continue for the Minimum Term. Unless you notify us in accordance with clause 5.3 or these Terms are otherwise terminated earlier in accordance with these Terms, these Terms shall automatically extend for further consecutive periods of 12 months (each a Renewal Period) at the end of the Minimum Term and at the end of each Renewal Period.

5.3 Automatic Renewal of your Priority Club membership. As set out in clause 5.2 above, your membership of the Priority Club shall automatically extend at the end of the Minimum Term and at the end of each Renewal Period (as applicable). If you do not wish for your membership of the Priority Club to automatically extend at the end of the Minimum Term or the relevant Renewal Period (as the case may be), you must notify us in writing not later than 14 days before the end of the Minimum Term or the relevant Renewal Period (as applicable) to end your membership of the Priority Club.

5.4 Our right to make changes. We may make changes to the Priority Club Service at any time to reflect changes in relevant laws and regulatory requirements and to implement technical adjustments and improvements. If any proposed change(s) will have a materially detrimental effect on the quality of the Priority Club Service, we will notify you in advance of the change(s) being made.

6. PRICE AND PAYMENT

6.1 Where to find the price for the Priority Club Service. The price of the Priority Club Service (which includes VAT) will be the price indicated when you submitted your application for an account and as confirmed by us in writing in the Application Acknowledgement. We will provide details of any change to the Priority Club Subscription prior to the next Renewal Period (which will be effective from the start date of such Renewal Period).

6.2 How the amount of your direct debit for the Fuel will be determined. With the Priority Club Service, we spread the cost of your Fuel bill over the year so you will need to set up a direct debit. Please refer to your Welcome Email for important facts on the operation of your direct debit. Your direct debit may change if the price of the Fuel increases or if we review your payment and Fuel orders and you have been supplied with more Fuel than you have paid for.

6.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Priority Club Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Priority Club Service in full before the change in the rate of VAT takes effect.

6.4 When you must pay and how you must pay. Payment must be made by direct debit monthly in advance. The Priority Club Subscription fees will be added to the monthly payment for goods and services associated to the supply of Fuel.

6.5 When a scheduled payment has been unsuccessful. The payment will be re-presented to the bank within 30 days of the failed payment date. Should the re-presented payment also fail, this will result in suspension of the Priority Club Service until payments are brought up to date and we may charge you an administration fee in such circumstances (further details of which are included in the Welcome Email).

7. INSTALLATION OF THE DEVICE

7.1 When will installation take place. Following your application to become a Priority Club Member, your Device will be scheduled for installation by one of our approved installers. We endeavour to notify you in advance to arrange a mutually beneficial date to install. We may require your Wi-Fi details to activate the Device.
7.2 How will the Device be installed. The Device will be installed by an approved installer. The Device will be mounted at the top of your storage tank and secured into the telemetry aperture. If there is an existing device installed in this aperture, the installer will replace the existing device with the Device. If this is not possible, a new aperture will be drilled into the tank for safe and proper installation. The installer may require your Wi-Fi details, including password, to set up and maintain the Device’s connectivity. If the Wi-Fi signal is not sufficient to reach the storage tank, a home Wi-Fi extender device may be required. The purchase and installation of the Wi-Fi extender is your sole responsibility. If your Wi-Fi signal does not meet our minimum requirements (as notified by us to you from time to time), this may lead to discrepancies with the Device and/or the Priority Club Service.

7.3 Your obligations. During the term of your contract with us, you shall:

7.3.1 use the Device properly, sensibly and in accordance with these Terms and our written instructions and directions;

7.3.2 permit us, or our authorised representatives, at all reasonable times to enter the premises where the Device is located to inspect and test the Device;

7.3.3 notify us promptly if the Device is (or appears to be) faulty, damaged or stolen.

7.3.4 ensure that at all times your storage tank is fit for purpose. In particular, the storage tank must not be damaged and must comply with the directions notified by us from time to time. A failure to ensure that your storage tank is fit for purpose may lead to discrepancies with the Device and/or the Priority Club Service.

ACCESS TO DIGITAL CONSUMPTION CHART8.1 Your username and password. To access your digital consumption chart through our mobile application (App), you will need a username and password. You will either be provided with the username and password by the Device installer or be asked to create an account on the App. It is your responsibility to keep this information private and not to disclose it to any other person. If you think that somebody else might know your username or password, then you must log in to your account and change these details as soon as possible.8.2 We may disable your account.We may disable your account at any time if you fail to comply with any of these Terms or if we consider (at our absolute discretion, acting reasonably) that there may be a security risk.

8.3 Use of the App. The App is operated and managed by a third party. Use of the App is subject to separate terms and conditions which are displayed within the App.

9. PROVIDING THE PRIORITY CLUB SERVICE

9.1 We are not responsible for delays outside our control. If our supply of the Priority Club Service is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by any event that is outside of our reasonable control. An event outside of our control may include, for example, fire, flood, explosion, earthquake, subsidence, epidemic or pandemic (including Coronavirus and any potential mutations or variants of the disease), other natural disaster, or failure of public or private telecommunications networks. If the delay continues for a period of more than 1 month, you may contact us to end the contract and receive a refund for any Priority Club Service you have paid for but not received.

9.2 If you do not allow us access to provide the Priority Club Service. If you do not allow us access or we cannot gain access to your property to perform any part of the Priority Club Service as arranged (and you do not have a good reason for this) we may charge you additional costs reasonably and properly incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property, we may end the contract and clause 12.2 will apply.

9.3 When you become responsible for the Device. You are responsible for loss of or damage to the Device from the time we install the Device onto your storage tank and you shall notify us in accordance with clause 7.3.3 if the Device is (or appears to be) faulty, damaged or stolen. In such circumstances, we will use our reasonable efforts to repair or replace the Device (as determined by us at our absolute discretion) as soon as is reasonably practicable. Any associated costs shall be borne solely by you (except where any fault and/or damage is caused by us, in which case we shall be responsible for such costs).

9.4 Ownership of the Device. Title to the Device shall not pass to you until the contract for the Priority Club Service has been in effect for a period of 3 years or longer. Until such time has passed, title to the Device shall remain with us. Your right to use the Device will end when your membership to the Priority Club Service ends. If title to the Device has not passed to you at the end of your membership of the Priority Club Service, we reserve the right to collect the Device from you and clause 11.2 shall apply.

9.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Priority Club Service to you. We will contact you to ask for this information in accordance with clause 2.3. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 12.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Priority Club Service late, or not supplying any part of the Priority Club Service, if this is caused by you not providing the information we need within a reasonable time of us asking for it.

9.6 Reasons we may suspend the supply of the Priority Club Service to you. We may suspend the supply of the Priority Club Service to you to:

9.6.1 deal with technical problems or make minor technical changes to the Device;

9.6.2 update the Priority Club Service (including the Device) to reflect changes in relevant laws and regulatory requirements; or

9.6.3 make changes to the Priority Club Service (including the Device) as requested by you and agreed by us or where notified by us to you.

9.7 Your rights if we suspend the supply of the Priority Club Service. We will use all reasonable endeavours to contact you in advance to tell you we will be suspending supply of the Priority Club Service unless the problem is urgent or an emergency. If we must suspend the supply of the Priority Club Service for longer than 1 month in any calendar year we will adjust the Priority Club Subscription price so that you do not pay for the Priority Club Service while it is suspended. You may contact us to end the contract for the Priority Club Service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the Priority Club Service in respect of the period after you end the contract.

9.8 We may also suspend supply of the Priority Club Service if you do not pay. If you do not pay us for the Priority Club Service when you are supposed to (see clause 6.4), we may suspend supply of the Priority Club Service until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Priority Club Service. We will not suspend the Priority Club Service whilst we investigate any disputed unpaid invoice. We will not charge you for the Priority Club Service during the period for which it is suspended.

10. YOUR RIGHTS TO END THE CONTRACT

10.1 You can always end your contract with us. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract. When you or we end the contract in accordance with these Terms, you shall immediately pay to us any outstanding debit balance on your membership account (as notified by us to you).

10.2 Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out at clause 10.2.1 to 10.2.4 below, the contract will end immediately and we will refund any sums you have paid in advance for the Priority Club Service in respect of the period after you end the contract. The reasons are:

10.2.1 we have told you about an upcoming change to the Priority Club Service or these Terms which you do not agree to;

10.2.2 there is a risk that supply of the Priority Club Service may be significantly delayed because of events outside our control and such delay continues for a period of more than 1 month in accordance with clause 9.1;

10.2.3 we have suspended supply of the Priority Club Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or

10.2.4 you have a legal right to end the contract because of something we have done wrong.

10.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). As a consumer, for most services bought online or by telephone, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms. To exercise this right you must inform us of this in writing sent to priority@nwffuels.co.uk. You can use the cancellation form set out in Appendix A at the end of these Terms but it is not obligatory. By applying to become a Priority Club Member and agreeing to these Terms (including by arranging for installation of the Device) you agree to us providing the Priority Club Service with immediate effect from the Start Date.

10.4 How long do you have to change your mind? You have 14 days after the day the contract is formed between us in accordance with clause 4.1. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the Priority Club Service, you must pay us for the services provided up until the time you tell us that you have changed your mind.

10.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 10.3), you can still end the contract before it is completed by contacting us (see clause 11.1), but you may have to pay us a termination fee. If we are not at fault and you are not a consumer who has a right to change their mind, and you end the contract earlier than the expiry of the Minimum Term or a Renewal Period (as the case may be), we will refund any sums paid by you for the Priority Club Service or Fuel not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a termination fee. The termination fee shall represent an amount equal to the Priority Club Subscription for the remainder of the Minimum Term or the relevant Renewal Period (as applicable). Unless you tell us otherwise, we may charge your termination fee directly to the debit card (or collect from your bank account) which you have provided us with details of as part of your application to become a Priority Club Member and by accepting these Terms, you authorise us to do so. We will give you reasonable notice before making the charge.

HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)11.1 Tell us you want to end the contract.To end the contract with us, please let us know by contacting our customer service team at priority@nwffuels.co.uk or in the manner indicated on the ‘Contact Us’ page of the Website. If you are exercising your right to change your mind in accordance with clause 10.3, you can use the cancellation form set out in Appendix A at the end of these Terms but it is not obligatory.11.2 Collecting the Device after ending the contract. If you or we end the contract in accordance with these Terms after the Device has been installed and ownership of the Device has not passed to you in accordance with clause 9.4, we reserve the right to access your property where the Device is located in order to remove the Device from your storage tank and to take it back to the NWF Fuels local depot. Where we exercise such right, we will contact you in accordance with clause 2.3 to arrange a mutually agreed collection slot and you may be responsible for associated costs (see clause 11.4 for further details). We strongly recommend that you do not remove the Device from your storage tank yourself. If you do so, we will not be liable or responsible for any damage to your property or any other losses that you suffer or incur (including damage to the storage tank) and if you damage the Device, we will charge you a reasonable sum to compensate us.11.3 When we will be responsible for the costs of collection. We will be responsible for the costs of collection:11.3.1 if the Device is faulty or misdescribed; or
11.3.2 if you are ending the contract because we have told you of an upcoming change to the Priority Club Service or these Terms or there has been a delay in delivery of the services due to events outside our control for more than 1 month; or

11.3.3 because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay for the costs of collection (see clause 11.4 for more details).

11.4 What we charge for collection. If you are responsible for the costs of collection and we are collecting the Device from you in accordance with clause 11.2, we will charge you the direct cost to us of collection. The costs of collection will be £48 (inclusive of VAT).

11.5 How will we refund you. If you are entitled to a refund under these Terms, we will refund you by the method you used for payment. However, we may make deductions from the price, as described below.

11.6 When we may make deductions from you. If you are exercising your right to change your mind in accordance with clause 10.3, we may deduct from any refund due to you an amount for the supply of the Priority Club Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

11.7 When your refund will be made. We will make any refunds due to you as soon as possible. Your refund will be made within 30 days of your telling us you have changed your mind.

12. OUR RIGHTS TO END THE CONTRACT

12.1 We may end the contract if you break it. We may end the contract at any time by writing to you (including by email) if:

12.1.1 you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;

12.1.2 you commit a serious breach of, or repeatedly breach, any provision of these Terms;

12.1.3 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Priority Club Service;

12.1.4 you do not, within a reasonable time, allow us to deliver the Priority Club Service or the Device to you; or

12.1.5 you do not, within a reasonable time, allow us access to your premises to supply any part of the Priority Club Service.

12.2 You must compensate us if you break the contract. If the contract is ended in the situations set out in clauses 4.2, 9.2 or 12.1, we will refund any money you have paid in advance for the Priority Club Service which we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12.3 We may withdraw the Priority Club Service. We may write to you (including by email) to let you know that we are going to stop providing the Priority Club Service. The reasons for this may include us no longer providing Fuel deliveries to your area or because we are unable to communicate with your Device. We will let you know at least 1 month in advance of our stopping the supply of the Priority Club Service and will refund any sums you have paid in advance for the Priority Club Service which will not be provided.

13. IF THERE IS A PROBLEM WITH THE PRIORITY CLUB SERVICE

If you have any questions or complaints about the Priority Club Service, please contact our customer service team at priority@nwffuels.co.uk or in the manner indicated on the ‘Contact Us’ page of the Website.

14. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRIORITY CLUB SERVICE

14.1 We are under a legal duty to supply products (such as the Priority Club Service, the Device and the App) that are in conformity with the contract. In respect of the Device and the App which are ancillary to the Priority Club Service, consumer laws require that such products are as described, fit for purpose and of satisfactory quality. For the Priority Club Service, which is the main purpose of the contract, see the box below which provides a summary of your key legal rights. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used.

For services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Priority Club Service and under the Consumer Protection Act 1987.

15.3 When we are liable for damage to your property. When providing services at your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

15.4 We are not liable for business losses. We only supply the Priority Club Service to you for domestic and private use.

15.5 Interruption to the Priority Club Service. We will use our reasonable endeavours to provide the Priority Club Service to you without interruption. However, you understand that, as with any provision of information services, it may not be possible to provide certain parts of the Priority Club Service to you (for example, the remote monitoring of your Fuel usage) 100% of the time. We will use our reasonable endeavours to minimise any downtime, but you understand that, we cannot be liable to you in respect of a failure to provide such parts of the Priority Club Service from time to time.

15.6 Financial cap on liability. Without affecting clauses 15.2 and 15.7, our maximum aggregate liability to you under or in connection with these Terms in respect of all claims occurring during the Minimum Term or any Renewal Period (as applicable) shall not exceed an amount equal to 3 x the total charges paid and payable for your membership of the Priority Club Service during the Minimum Term or the relevant Renewal Period (as the case may be), in which the relevant claim arose.

15.7 Legal Rights. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

16. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Notice at www.nwffuels.co.uk/privacy-notice/.

17. OTHER IMPORTANT TERMS

17.1 We may transfer the contract to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this.

17.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

17.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 Notices. Unless set out in these Terms, any notice or other communication to be given by you to us under this contract must be delivered to us in writing to the address set out in clause 2.1, or any such other address as may be notified by us to you from time to time. We will give notice to you under this contract using the contact details supplied by you when you applied to become a Priority Club Member.

17.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

17.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the Priority Club Service, we can still require you to make the payment at a later date.

17.7 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the Priority Club Service in the non-exclusive jurisdiction of the English courts. Nothing in this clause shall prevent you from bringing legal proceedings in the country where you are resident and your legal rights under applicable consumer laws shall not be affected.

aPPENDIX A – 14 Day Cancellation Form

You can use this form to cancel your contract under clause 10.3 of the terms and conditions, but it is not obligatory. If you wish, you can simply contact us using the details below.

To: NWF Fuels Limited, Wardle, Nantwich, Cheshire CW5 6AF.

I hereby give notice that I wish to cancel my contract with NWF Fuels Limited in relation to the Priority Club Service.

Priority Club Membership number:

Priority Club start date:

Name of member:

Address of member:

Signature of member (if notified on paper):

Date:

NWF Fuels FPS Depot Of The Year 2019

Another year at the coveted FPS Depot of the Year Awards as NWF Fuels secures a place on the podium! Congratulations to our Boston depot for once again ranking within the top three.

The Trade Association for the oil distribution industry; the Federation of Petroleum Suppliers (FPS), held its annual exhibition FPS EXPO in Liverpool on 15th May, where our Boston depot received runner-up position in the FPS Depot of the Year Award.

Previous Years: FPS Depot Of The Year Awards

This marks five years of NWF Fuels being in the top three across the country, with the business earning the top spot three out of the past five award ceremonies! Our depot in Boston being a stand-out, having won in 2015 and 2017 and now finishing as runner up in 2019.

Boston fuel oil depot employees of NWF

FPS Depot Of The Year Awards Feedback

Tony Brown, FPS Technical Manager, said: “The depot of the year award is bestowed upon the depot with the highest score within the competition. The continued success of NWF Fuels to maintain multiple depots within the highest standards and to action any feedback given though the scoring process, is a testament to the culture and work ethic of their individual depots and the company. We have been impressed by the standard they have set again this year. It was a very tight contest between the top three depots, and we congratulate NWF Fuels for achieving 5 years within the top three places. NWF Fuels’ continued success within the award sets the highest standard needed when it comes to health and safety, operating procedures and the environment.”

Mark Nicholls, Operations Director, explains how the award is judged: “The audit is carried out by the FPS’ Technical Manager, Tony Brown. Tony undertakes an in-depth audit covering fifteen sections including yard and tank storage, health and safety management, transport, and environmental management. In addition, he examines how the depot is performing compared to the expected standards in the industry, how in-depth our knowledge of the site and all legal compliance systems is, how up-to-date site maintenance records are and how proactive we are.”

Will Merrick, our Regional Manager, who collected the award added: “I am very proud of everyone within the team at Boston and was delighted to accept the award on their behalf. NWF Fuels have had continued success within the FPS Depot of the Year competition; having constantly been humbled by the recognition afforded to our drivers and hardworking sales teams across the region. I would personally like to thank our suppliers and partner – Phillips 66. Congratulations to Depot Manager Alex Lewin and the team, for their constant hard work and positivity they project during the day to day operations that have helped NWF Fuels Boston frequently be successful in this competition.”

Make sure to bookmark our News & Press page so you find out about the latest stories as they happen!

NWF Fuels And Brexit

Following recent events, we have had enquiries from our customers regarding Brexit. Here at NWF Fuels we are glad to inform our customers about the predicted challenges and how we as a company are safeguarding you, our customer, from the effects of Brexit.

NWF Fuels And Brexit: What Do We Know?

NWF Fuels has extensive and robust supply agreements in place with Total, Texaco, Essar, Esso and P66, which have provided continuity of supply for a number of years. All these agreements source crude oil and finished product globally, therefore they are not reliant on Europe so will continue to provide continuity of supply throughout Brexit.
We have increased our stock levels of additives, chemicals and catalysts used in production, in case of delays when sourcing these specialist products.
We have asked for, and been given, reassurance from all our suppliers that they have taken all possible steps to provide our fuel demand regardless of the outcome of Brexit.
Due to our extensive buying power, long standing relationships with all the major fuel suppliers in the UK, and comprehensive supply contracts, we will maintain fuel supplies to our customers throughout Brexit.
We have storage of just under 6 million litres across England and Wales.

NWF Fuels And Brexit: What Might We Expect?

Tariffs – tariffs do not, and will not, apply to crude oil and another refinery feedstock. If there is ‘hard-Brexit’ then tariffs might be applied to imported biofuels, such as bio-diesel (FAME) and bioethanol, which are blended into finished diesel and petrol. However, this is speculation, and no one can be certain. This could affect prices, but not supply.
Price – if the pound falls against the dollar, then we will see price increases (which is normal), however no one is willing to predict how the pound will be impacted.
Panic buying – this could cause short term supply problems, however due to our supply contracts we have guaranteed supply ahead of uncontracted distributors, and can lift from other supply contracts if necessary, plus we hold stock. Some of our competitors have significantly reduced their storage, some rely on one supplier and some have no supply contracts at all.

NWF Fuels And Brexit: What Does It All Mean?

Looking at all we know, here at NWF Fuels, we have made it our mission to make the Brexit transition “hard” or “soft” as easy as possible. As people from local communities helping fuel local industry, you know we are the company built to make a difference. That’s why we are the best choice for continued fuel supply through the uncertainty of Brexit!

If you have any questions that we haven’t answered in our NWF Fuels and Brexit blog; please feel free to contact us so we can give you further information.